Frequently Asked Questions
Everything you need to know about shopping with ARCCAPTAIN.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also visit our 'Track Order' page and enter your order number for real-time updates.
Are your products covered by a warranty?
Yes, all ARCCAPTAIN products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.